Q1. How is the eyelash extensions performed?
A1. The synthetic lash is applied hair by hair to your own individual eyelash using a medical grade bonding agent.
Q2. Why do I need to come for re-touch every 2 to 3 weeks?
A2. Your natural eyelashes replenish day by day and they each have different life cycle. You may lose 1 or 2 eyelashes each day but you might notice the difference right away when they are extended because they look more dramatic compared to when your eyelashes were short and all even length. Don't worry when some lashes fall off, there are plenty of new ones that have come out ready for the eyelash technicians to refill. You can come as often as you desire.
Q3. How do I take care of my extensions?
A3. Eyelash extensions are easily maintained. Don't rub your eyes too hard when you clean them. Avoid any oil based cleansers, lotion or make-up remover. Gel cleanser is recommended. Use a small Q-tip to carefully clean the eyeliner around the eye.
Q4. Can I use eyelash curler?
A4. Not recommended because it will break the medical grade adhesive that holds your extensions.
Q5. Can I use mascara?
A5. Not recommended because the lashes already come thicker. When you use mascara, it defeats the purpose of having the natural look since they tend to clump together. Waterproof mascara is definitely not recommended because the cleaning agents will loosen the adhesive. If you insist, you may only use water-based mascara on the tips of your eyelashes.
Because we reserve time especially for you, we sincerely ask for at least 24 hours advance notice if you need to cancel or reschedule your appointment.
A 50% service fee will be charged for cancellation & rescheduling within 24
hours to your appointment time, and all future appointments must be secured in
advance with a credit card.
No shows will be billed for the full amount of
the scheduled service. Accounts will need to be paid in full before future
appointments can be scheduled.
Late Arrival Policy
We ask our guests to arrive at their scheduled appointment time to ensure adequate time for a quality experience with their stylist. We will do our best to accommodate late arriving guests within their reserved service time slot.
Your scheduled service fee will remain the same, although your time may be shortened due to time constraints. Guests arriving more than 15 minutes late for their scheduled appointments may be asked to reschedule, as accommodating late arriving guests may inconvenience the stylists’ next guests. While we will try our best to accommodate you, please understand that your appointment might have to be rescheduled at our discretion. The cancellation/reschedule policy will come into affect if that is the case.
*Discount vouchers purchased on a third-party site: Cancellation or changes are accepted with 48-24 hours of notice. Cancellations under 24 hrs are subject to a 50% fee of the regular priced service & No-Shows are subject to a 100% fee of the regular priced service. Expired vouchers will be honored for the purchased amount towards any service.
After your Appointment if you have any concerns you have within 72 hours to contact us.
For additional information or inquiries, please call 425 572 0516 or e-mail [email protected]
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